Privacy Policy
Learn how we protect your personal information
Privacy Policy
Effective Date: 20-September-2025
Queuemint ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of individuals who interact with our platform. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you use Queuemint's website, applications, and services.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name
- Mobile number
- Email address
- Age and gender (where relevant for service delivery)
- Business or organisation details (for service providers)
b. Usage & Technical Information
- Device type, browser, and operating system
- IP address and approximate location
- Date, time, and interaction logs within the platform
c. Transaction & Appointment Data
- Appointment bookings and visit status
- Token payments and transaction confirmations
- Communication preferences and consent records
2. How We Use Your Information
We use collected information to:
- Provide and operate queue and appointment management services
- Process bookings, check-ins, and token payments
- Send service-related communications (confirmations, reminders, updates)
- Improve platform performance and user experience
- Comply with legal, regulatory, and audit requirements
We do not sell personal data to third parties.
3. Communication & Consent
Queuemint communicates via Email, SMS, and WhatsApp for:
- Appointment confirmations
- Queue status updates
- Payment notifications
- Optional product or service updates
You may manage or withdraw consent at any time via our Communication Preferences / Unsubscribe page. Essential service messages may still be sent where legally or operationally required.
4. Data Sharing & Disclosure
We may share information only with:
- Authorized service providers (SMS, WhatsApp, email gateways, payment processors)
- Clinics, hospitals, or businesses using Queuemint (limited to their own customers)
- Legal or regulatory authorities where required by law
All partners are required to follow appropriate data protection standards.
5. Data Security
- We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse.
- While no system is completely secure, Queuemint continuously reviews and improves its security practices.
6. Data Retention
Personal data is retained only for as long as necessary to:
- Provide services
- Meet contractual obligations
- Comply with legal or regulatory requirements
Consent and communication preference logs are retained for audit and compliance purposes.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion (subject to legal obligations)
Requests can be made via our support channels.
8. Changes to This Policy
- We may update this Privacy Policy periodically.
- The latest version will always be available on our website with the effective date clearly mentioned.
Last updated: 20-September-2025